How We Work
EG Legal is a specialist practice dealing exclusively with Family Law, working out of our offices in Ripley and Derby assisting clients from Derbyshire and further afield.
Whilst by their own nature most Family Law matters require an often lengthy initial face to face meeting with the client, we do appreciate that our clients do have busy lives, so therefore we are happy to conduct your case using such communication as may be most suitable for you.
When you ask us to take on your case we understand how important this is for you. You are investing a considerable amount of money, time and effort into reaching a settlement so we do ensure that your case is treated individually and kept under constant review.
At all stages we consider whether your case needs to move into Court proceedings, or Arbitration, or whether you and your former partner might benefit from alternative Dispute Resolution such as Mediation, and when it is appropriate to make proposals to resolve matters.
Involving other experts
Particularly in financial cases you may find that we need to involve other experts to assist such as pension advisers or pension actuaries, business valuers, or mortgage advisers.
We can ensure that you are referred to experts whom we have tried and tested for many other clients ensuring that your all round service is the best available.
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. In the first instance it would be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then the person working on your case will be able to send you details of our complaints process. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9am to 5pm.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ